Privacy Policy

At the South Island Wildlife Hospital, we are committed to safeguarding your privacy. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal information. By using our website, including our shop and donation system, you consent to the terms outlined in this policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information, including but not limited to names, email addresses, postal addresses, and payment information when you make a purchase in our shop or a donation.

1.2. Browsing Information: We may collect non-personal information related to your visit, such as your IP address, browser type, device information, and pages visited. This data helps us enhance your user experience and improve our services.

2. Use of Information

2.1. Order Processing: We use personal information to process orders in our shop and to verify and fulfill donations made.

2.2. Communication: We may use your email address to send you updates about your orders, donation confirmations, newsletters, and other relevant communications. You can opt out of these emails at any time.

2.3. Improvement: We analyze non-personal information to enhance our website, products, and services.

3. Data Security

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. We cannot guarantee complete security, but we take reasonable steps to protect your information.

4. Sharing Information

We do not sell, trade, or share your personal information with third parties except as required by law or to facilitate our services. We may use trusted third-party service providers to help operate our website and services, and they may have access to your information only for those purposes.

5. Cookies

Our website may use cookies, which are small data files stored on your device. Cookies help us improve your experience and track website usage. You can adjust your browser settings to refuse cookies, but this may affect your access to our website.

6. Access and Control

You may have the right to access, correct, or delete your personal information held by us. For requests related to your personal data, please contact us at

7. Children's Privacy

Our website is not intended for users under the age of 16, and we do not knowingly collect information from children under this age.

8. Changes to this Privacy Policy

South Island Wildlife Hospital reserves the right to modify this Privacy Policy. Any changes will be posted on this page.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at

By using our website and services, you acknowledge that you have read and agreed to this Privacy Policy. Your continued use of our website after changes have been made to this policy constitutes your acceptance of those changes.

Thank you for supporting the South Island Wildlife Hospital and our commitment to wildlife conservation.